This is my first time purchasing a website. Will you help walk me through the whole process?
Absolutely! We have unique processes in place that will educate and help you make informed decisions along the way. The last thing we want is for you to be uncomfortable or overwhelmed.
Do you outsource your projects or send work overseas?
No. All of our work is performed by our in-house team based in Australia.
Do we own the completed website?
You always have full ownership over your website. Although we’d hate to see it happen, you’re free to move your website to after your first 12 months is paid.
How long does it take to finish a website?
Once you provide us with enough content for your website, we typically have the first beta to you within ten business days. We’ve been able to complete projects in as little as fourteen days, but typically websites are finished within thirty days.
Do I need to have all my content prepared prior to contacting you?
No. We can get started by using placeholder content while you work towards completing your content. We’ll even provide you with a content outline to follow to make things easier. This gives you guidance on the type of text and images that would perform best on your website.
I’ve received quotes that are much higher than your prices. Are you cutting corners to offer lower prices?
Websites come in all shapes and sizes, just like cars. You’ll find quotes ranging from a few hundred dollars all the way up to hundreds of thousands of dollars. Our websites are designed to be the perfect balance of features and price for small businesses. We’ve been able to keep our prices low by reducing overhead and streamlining our process. Our finished product often exceeds the quality of agencies charging ten times more than us.
I’m not local to your area. Can you still make my business’ website?
Yep! We’re great at communicating via phone and email and our clients come from all over Australia
I have an idea for a website but it’s not exactly a small business. Should I still contact you about my project?
Sure! We’ll listen to your idea and let you know if we’d be a good fit for the project. If not, we’ll even try and steer you in the right direction, free of charge.
Can you put together a proposal for my project?
In order to keep our prices as low as possible, we do not offer proposals or accept RFPs. However, we do start each project with a plan in place. Once you hire us, we outline content and design details prior to starting.
Can you revise my current or finish my incomplete website?
Our answer is typically no, but you can always contact us to discuss your exact situation. We’ve found it’s cheaper in most cases to start over than it is to retrofit or complete an existing website.
I don’t see any work examples from my industry. Do you work with all types of businesses?
Our primary focus is working with service oriented business-to-consumer (B2C) small businesses. We have experience with creating websites within almost every major industry. Contact us and we’ll consult with you to see if we’d be a good fit.
Design + Development
Are your designs pre-made templates?
Nope! A lot of our competitors purchase “themes” or use pre-made templates to cut costs. We hand-make every website to the exact needs of each client.
I keep seeing the term “responsive web design”. What does this mean?
Responsive web design is a technique used to build a website that adapts its layout to fit the size of any device. Instead of having to build an additional website for mobile devices, you can lower initial costs by only needing a single website. Since responsive web design is only a classification, each company has their own interpretation and implementation.
Do your website designs work on mobile devices (phones, tablets, etc.)?
Yes. We believe our solutions are some of the best you’ll find. Some of our clients see most of their traffic from mobile phones. We put a high emphasis on making sure the website experience on a phone is second-to-none.
How many design revisions do you allow for?
Our plus allows 10 and premium plans allow for 20 revisions. Our standard plan allows for 4 rounds of revisions. We ask that you give us a comprehensive list of changes each time to make the process quick and smooth. Revisions only become an issue if it’s obvious we’re moving in circles. If this happens, we’ll work with you on ways we can get the project back on track.
Do your website include content management system (CMS) software?
Yes. We exclusively use Duda One Platform, a leading CMS currently in use on the Internet. We believe it provides the right balance of customisation and usability for small businesses.
Payments + Guarantees
Are there any recurring costs involved with owning a website?
Yes. Many design companies won’t mention recurring costs before starting your project. At a minimum, you’ll need monthly web hosting and an annual domain name registration. Our website packages are a single-rate solution which include monthly hosting, domain name registration along with managed maintenance to keep everything running smooth.
What forms of payment do you accept?
We accept all major credit cards and under certain circumstances, we offer check and bank transfer payments. Our payment processing is handled by PayPal, and we never store payment information outside of their secured system.
Do you offer a satisfaction guarantee?
We offer a sixty day money back guarantee. If you’re unhappy with our service for any reason within the first sixty days, you are free to terminate your contract with us and we’ll refund your payments.
Do you offer a warranty?
Absolutely! Bug fixes are included with each of our monthly website packages. We’ll keep your website running in the same condition it was as the day it launched. This is one of the biggest benefits of being on a monthly plan.
What is your refund policy?
If you’re unsatisfied and want to terminate your contract within the first sixty days, we’ll refund your payments. We do not offer refunds for any services after the first sixty days.
What is a content management system (CMS)?
A content management system (CMS) is software that allows you to update and manage your website through an easy-to-use interface. Think of it like Microsoft Word but for your website. Without this software, you’ll need to hire a web developer to make modifications to your website. We use Duda, one of the most popular CMS in the world, as our content management system.
Search Engine Optimisation (SEO)
What is search engine optimization (SEO)?
Search engine optimization, or SEO, is the process of improving a website’s rank on search engines like Google or Bing. Having your website show up higher than your competitors on these services often leads to more visitors and customers. While there are industry standard techniques used to help improve your rank, SEO techniques are subjective and can be thought of as an artform. Our SEO services are designed to provide the biggest impact at prices that make sense for small business.
Does my website need search engine optimization (SEO)?
Yes, in some form. Many people are surprised to learn SEO isn’t a single process that takes place. Google has thousands of different factors it weighs in order to rank your website. How fast your site loads, ease of use on mobile, how long people stay on your site, and more are all taken into consideration.
On-page search engine optimization is almost always a good idea. This ensures your website is coded to correct standards and the content on your website is structured properly. This makes Google happy and gives you a boost within their rankings.
Off-page search engine optimization is more complex and primarily involves something called “backlinks”. These are links on other websites pointing to your website. Getting authentic quality backlinks is very time consuming and difficult. Some agencies will try to “game” the system by creating fake backlinks. Google is getting very good at figuring out if a backlink is fake. If you’re caught, you can be completely delisted from Google searches. Remember, if it sounds too good to be true, it most likely is.
Does JayBird Digital offer search engine optimization services?
Yes. All our websites are coded using search engine optimization best practices. Our on-page SEO is available for our plus and premium packages and is perfect for small businesses looking for an extra marketing push. We’ll perform industry keyword analysis and make content modifications monthly to help improve your ranking.
Our Premium plans have the option of Local Search Marketing where we’ll list your business on “Google My Business” and other major directories. This can also be a good way to gain visibility if your business operates within a small geographical area.
Can you help me to get my website to show up on Google?
Yes. It’s almost always possible to get your website to show up for “branded” searches, meaning someone typing in your business name. It can be much more difficult to compete on industry keywords if your market is oversaturated.
Can you guarantee my website will show up first on Google?
No. If someone is making you this guarantee, be very careful. There are bad actors who claim this is possible. They typically use techniques that can penalize your website or even get you removed from Google. Every business’s circumstances are unique and the outcome of every SEO strategy is different. A more realistic goal is to have your website show up on the first page of Google results.
I want to sell products on my website. Do you build eCommerce websites?
Yes. Our eCommerce solutions are perfect for smaller web stores with under 500 products. We use Duda. For larger stores with more than 500 products, we recommend finding an agency specializing in Magento development. This software tends to be better for enterprise level eCommerce.
What payment gateways do you support?
We recommend PayPal.
Do you take a percentage of each transaction?
No. The only transaction fees will be from your payment gateway.
Is there a limit of the number of products I can have?
While there is no technical limit, we find that the Duda platform works best when it’s under 500 products.
Can you calculate shipping costs in real-time?
Yes. We are able to pull shipping rates for AusPost. You’ll need to ensure you have accurate product dimensions and weights to get accurate quotes.
Support + Maintenance
What happens if my site is inaccessible or displays incorrectly?
Contact us immediately. If your site is hosted with us, we can almost always resolve the issue with a single phone call or email. If you’re hosted with a third-party, it’s possible the issue could be on their end. In these instances, we’ll let you know the source of the problem so you can contact the third-party host.
Do you charge for technical support?
As long as you’re on a monthly plan with us, there is no charge for technical support.
How long does it take for someone to respond to an email?
We try our best to respond to all emails within 24 hours. If you have an emergency, we recommend calling us at 0409 19 33 88. If it’s outside of our normal business hours, leave a message and we’ll be notified immediately and we’ll return your call.
Hosting + Domains
What is web hosting?
Web hosting refers to the server which responds to requests to view your website. It’s simply another computer connected to the Internet for the sole purpose of transmitting your website to users. Any time you visit a website, there is another computer somewhere in the world you connect to in order to view it.
Do I need web hosting?
Yes. This is what makes your website accessible through the Internet. All our packages include web hosting at no extra charge.
Do you offer website hosting services?
Yes. “Fully-managed” web hosting is included with all of our packages. Simply put, we take care of everything for you.
Do you offer email accounts with your web hosting?
No, but for very good reason. Most web hosts that bundle email service into web hosting give you a barebones email system. There often isn’t spam controls or fraud and virus protection and you’re given a very limited amount of storage space.
We recommend our email packages here: https://www.jaybird.live/products/email
What is a domain name?
A domain name is a memorable phrase used to access your website, often “yourbusinessname.com”. Every computer connected to the Internet has a long string of unique numbers used to identify itself called an “IP address”. Without a domain name, you would need to remember the IP address in order to view a website.
Domain names are purchased using a “registrar” which acts like a phonebook. When someone types in your domain name, behind the scenes your registrar will look up your domain for them and return your IP address back. Their computer will then know where to find your website.
How do I purchase a domain name?
If you don’t have a domain name you can purchase one here: